Return Policy

 

Customers can return products within 7 days from the date of receipt. To be eligible for a refund, defects must be reported within 24 hours of receiving the order.

 

Return Conditions

• Returns are accepted for defective, incorrectly sized, incorrect styles, or damaged products.
• The product must be in good condition.
• The original price tag must be attached.
• The product must be in its original packaging.
• Returns are not accepted after 7 days from the date of delivery.
• Items on sale or discounted products are not eligible for return unless defective or damaged.

 

Exchange Policy

Exchanges can be made within 7 days from the date of receipt for size changes, design changes, or damaged products.

 

Exchange Conditions

• The product must be in good condition with the original price tag.
• The product must be in its original packaging.
• If you receive a damaged product, contact customer care with a picture of the product at info@svamsa.com as soon as possible.
• Exchanges are not accepted for intimate wear or personal hygiene items.
• Please allow 7 working days for the exchange to be processed.

 

Process for Cancellation / Return

For returns and exchanges, please contact our customer support via WhatsApp at +91 86570 43165 with your name, mobile number, Order ID, and the issue with the product. You can also reach us at +91 86570 43166.

 

Refunds

• Refunds for returns or exchanges will be processed within 7 days after the product is received and inspected by the seller for prepaid orders.
• For COD (Cash on Delivery) orders, a coupon code will be provided within 1-2 working days after the product is received by the seller as per the return/exchange policy.
• Payments made with the COD option will receive a coupon code equivalent to the amount paid by the customer, which can be used at any time.
• Coupon codes are not refundable and can only be redeemed in our store.
• If products are returned in poor condition or have been worn, no refund will be provided.
• Coupon codes can only be used once and cannot be combined with other offers.
• Refunds and bank transfers are only applicable for prepaid orders/online payments made on our website.
• Please allow 7 working days for the refund to be processed and the amount to be reflected in your bank account.

 

Additional Information

• We offer a reverse pickup service for returns/exchanges.
• A reverse shipment fee of Rs. 100 will be deducted per order at the time of refund/exchange, regardless of the number of items.
• Pickup will be attempted twice. If unsuccessful or if your pin code is non-serviceable, you will need to send the shipment back at your own cost to:
  RR Fashions
  107 Durga Chambers,
  Fun Republic Lane,
  Off Veera Desai Road,
  Andheri-West,
  Mumbai-400 058,
  Maharashtra, India.
• Reverse pickup availability is subject to your area pin code.

 

FAQ

What should I do if I receive the wrong item?

If you receive the wrong item, please contact our customer support via WhatsApp at +91 86570 43165 with your Order ID and details of the incorrect item received.

 

Can I cancel my order before it is shipped?

No, Orders once placed, cannot be cancelled.

 

How will I know if my return has been received and processed?

You will receive an email or WhatsApp notification once your return has been received and processed. Please allow up to 7 working days for the inspection and refund process.

 

What happens if the product I want to exchange is out of stock?

If the product you want to exchange is out of stock, you will be offered a choice of receiving a refund (for prepaid orders) or a coupon code (for COD orders) that you can use for a future purchase.

 

Is there a fee for returning or exchanging a product?

Yes, a reverse shipment fee of Rs. 100 will be deducted per order at the time of refund/exchange, regardless of the number of items.

 

Can I return or exchange items purchased during a sale or promotion?

Sale or discounted items can only be returned if they are defective or damaged. Exchanges follow the same policy.

 

How should I package my return?

Ensure the product is securely packaged in its original packaging with the original price tag attached to prevent any damage during transit.

 

What if I miss the pickup attempts for my return?

If the pickup attempts are unsuccessful, you will need to send the shipment back at your own cost to the provided address.

 

How can I track the status of my return or exchange?

You can track the status of your return or exchange by contacting our customer support team via WhatsApp at +91 86570 43165 or email at info@svamsa.com 

 

Last Updated: June 3rd, 2024